Quality is a very important to us and under-pins everything that we do here at Tanner & Gates.
We go to great lengths to make sure that you receive the cake you were expecting and enjoy it in both look and taste. We know that you need it to be the centrepiece to your event and that it needs to wow !
Using a great cake as a basis we fill and surround them with rich chocolate ganache or swiss buttercream (limited). We create three layers of cake (subject to design) and filling. We only use couverture chocolate in our ganache. Couverture chocolate is a high quality professional quality chocolate and should not be confused with confectionery chocolate; which often has lower levels of cocoa solids and are mixed with oils and sometimes artificial chocolate flavouring.
We aim to provide clear and concise documentation, provide you with reminders for payment and delivery/collection and most of all communicate as much as we need to to get your creation finalised.
We hope you never feel the need to complain. However should you need to then any complaint will be acknowledged within 24 hours, and hopefully resolved during this initial contact.
The final look will also very much depend on the foundation that we create for your cake. We only use high quality cake boards and accessories which mean that your cake should look as good as when you receive it, as long as it is stored and handled properly.
All cakes are supplied with storage and cutting instructions to help you enjoy the cake as it should be experienced.
When you take delivery of your cake we will ask you to verify that it has been received in tip-top condition. We don’t just deliver and run !